Terms and Conditions
Activity Booking Terms & Conditions
The following terms and conditions outlined by Everyone’s Adventure are designed to ensure clarity, safety and objectivity to all parties. These terms and conditions ensure your experience from initial enquiry through to the end of your booking is the absolute best we can provide.
1.Booking System
- Due to each activity being bespoke (I.e. location, number of participants, activities, and participants needs) we can not offer a book online service. You can contact us via the details at the top of this website or direct messenger located at the bottom right hand side of your screen, and process you booking with a staff member.
- 20% of your booking total will be required as a deposit to secure your booking.
- Once the deposit payment has been received your booking with Everyone’s Adventure is secure.
- The remaining balance will be due 30 days prior to the date of your activity.
- We reserve the right to refuse a booking, or to make changes to advertised prices until the point of confirmation of your booking. If this occurs, we will notify you and if you are not satisfied with this all monies paid will be returned.
2. Payments
- Once your 20% deposit or the total booking sum has been received your booking is secure.
- We accept the following payment methods: BACS, PayPal, Cheque and cash.
- The outstanding balance and full payment will be due 30 days prior to the date of your activity booking.
- If you are contacted but have not paid the outstanding amount 30 days prior to the date of your activity booking Everyone’s Adventure reserves the right to mark your booking as void and will follow the cancellation policies below.
3.Cancellation / Changes by you
- If you need to change details of your booking after we have confirmed, we will do our best to accommodate your changes.
- If the changes reduce the overall cost, there will be a charge of a £10.00 fixed admin fee. If the changes increase the value of the package, then this admin fee will be waivered.
- If you wish to cancel the booking or make a significant change (one of which greatly reduces the package you have booked) the following cancellation schedule will be used to ascertain any outstanding fees.
Cancellation Schedules
If you wish to cancel your booking with us the cancellation schedule and refunds are below.
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If you cancel your booking within 7 days prior to your activity date you will not receive a refund.
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If you cancel 7-30 days prior to your booking you will receive a 50% refund.
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If you cancel 31+ days prior to your booking you will receive the full amount back excluding the £10 admin fee.
4.Cancellation / Changes by us
- If Everyone’s Adventure cancel due to the inability to provide the requested service, we will inform you as soon as possible. All monies (full payment + deposit) will be returned to you within 14 days.
- Everyone’s Adventure is an outdoor experience provider and does not cancel or rearrange due to standard weather e.g. rain/wind/sun for example. However, extreme weather such as thunder/lightning, snow, ice, gale force winds (in which would make the activity unsafe to provide) would result in your booking cancelled. We will inform you as soon as we have made an assessment that such a change is necessary and will try our absolute best to rearrange. If a rearrangement cannot be agreed, you will receive the full booking amount and deposit back.
- If, due to unforeseeable circumstances that are extremely unusual such as war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, extreme weather conditions which make normal operations impossible to continue or dangerous Everyone’s Adventure will try our very best to reschedule at an appropriate time. Should this not be possible the full booking amount excluding the £10 admin fee will be refunded.
5.Insurance
- Everyone’s Adventure have full public liability insurance, we recommend that you arrange adequate personal insurance cover in relation to your industry/situation.
6.Liability
- In the absence of any negligence or other breach of duty by us or our employees and agents, you will be responsible for any loss, theft, injury or damage to your own vehicles, their contents, fittings, or accessories.
- In the event of a breach of this contract by Everyone’s Adventure, we shall not be liable for any loss, damage cost or expense arising out of the breach which was not reasonably foreseeable at the date the contract is made, except in respect of death or personal injury resulting from any act or omission on the part of Everyone’s Adventure.
- Everyone’s Adventure will only be liable for loss or damage caused by the proven negligence or default of the company or its employees in performing their obligations under this agreement.
7.Booking Forms, Medical Declaration, Group Details & Parental Consent Forms
- The person booking must ensure that all participants and for those under 18 years of age – parents and guardians have received copies of booking conditions and all activity information & safety points prior to the event.
- Medical Declaration, Group Details & Parent Consent Forms must be completed and returned before the commencement date for the chosen activity. Failure to complete and return these forms on time may result in participants being excluded from activity without refund.
8.Hire of equipment
- This service is provided by a subsection of Everyone's Adventure named Everyone's Watersports.
- The equipment you have selected to hire will be set up and safety checked by an Everyone’s Adventure / Everyone's Watersports member of staff.
- Participants must read through the conditions of hire agreement and sign the agreement before proceeding with their hire.
- The conditions of hire agreement form can be found using this link - https://www.everyoneswatersports.co.uk/conditions-of-hire
- The equipment can only be used within the boundaries set by the instructor. Which are also stated in the condition of hire agreement.
- Due to the session not being provided by a member of Everyone’s Adventure staff, we take no responsibility for any injury caused because of using the activity equipment.
- Everyone’s Adventure is not liable for any personal injury or incident that may occur due to your choices whilst the hire equipment is with you.
- You are also liable for any damage, loss, or theft of the equipment while it is hired in your keeping. You will have up to 14 days to pay an invoice for the repair and/or replacement of the equipment.
9.Health and Safety
- It is your responsibility when booking to ensure that you and members of your group are fit enough to cope with the activity and the environment associated with your booking.
- Clients must inform us prior to instructor lead activities of any medical condition/ illness / disability (including medication which may affect their performance) so we can discuss your needs and make appropriate arrangements.
-All participants should inform their instructor immediately if they feel unwell during the activity.
- Participants must adhere to the instructions, guidance and decisions of our instructors as they have specialist industry knowledge and are committed to keeping you safe.
- Alcohol or illicit drug use is not permitted prior or during activities. Clients must show respect to equipment / vehicles / buildings / other clients / neighbours and staff.
- Abuse or causing distress to others may lead to exclusion from activities / accommodation / courses without refund.
10.No Smoking Policy
- Everyone’s Adventure have a no smoking policy around all our equipment.
11. Damage To Equipment
- Slight wear to the equipment is to be expected during sessions. However, if a piece of equipment is damaged beyond use, the responsibility of replacing/repairing the equipment is decided by the below statements:
- If our equipment is damaged during an instructor led session whilst being used for its intended purpose, Everyone's Adventure will bare all costs of repairing or replacing the equipment.
- If our equipment is broken due to improper use or as a result of vandalism the school will bare all costs of repairing or replacing the equipment.
12. 100% Amazement Guarantee
- If you were not amazed with the experience you have received, please complete and submit this form: Refund form.
- You have 3 days after the date of your event to submit this form.
- All sections of this form must be completed to be accepted.
- You will be contacted to further discuss the information you provided within your refund form.
- Only after the phone call will your refund will be processed.
- Your refund excludes:
1) A labour fee of £120 per staff member per day who provided your event.
2) The travel fee of £0.55 per mile travelled from our Bournemouth office.
3) The catering fee of £5.00 per participant per meal.
- This guarantee does not cover events or camps which have been cancelled. Please refer to Terms and Conditions section 3.
- The 100% amazement guarantee does not cover 'Bad weather'. Refund forms will not be processed which have been submitted due to Poor/Bad weather, unless you purchased 'Bad Weather Insurance'. Please refer to Terms and Conditions section 13.
13. Bad Weather Insurance
- Everyone’s Adventure is an outdoor experience provider and does not cancel or rearrange due to standard weather e.g. rain/wind/sun for example. However, extreme weather such as thunder/lightning, snow, ice, gale force winds (in which would make the activity unsafe to provide) would result in your booking being cancelled/rescheduled. Please refer to Terms and Conditions section 4.
- However, you can purchase 'Bad Weather Insurance' which allows you to reschedule or refund your event due to undesirable standard weather e.g. rain/wind/sun for example.
- Bad weather insurance can only be purchased along with your initial booking.
- Bad weather insurance is priced at 10% of your booking total.
- Please contact us at least 48 hours prior to your event if you wish to reschedule or cancel.
- If we are unable to reschedule your event, you will receive a full refund minus your bad weather insurance cost.
Please contact us using the messaging service below or via email if you have any questions about the above terms and conditions.